b8visa Privacy Policy

About This Policy

b8visa is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out what information we collect from users of our website ("you" or "user"), how that information is used, who it may be shared with, and what steps we take to protect your information.

By using b8visa's services, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. You are requested to read it carefully before opening a new account and before starting to use our services.

This policy may be updated at any time. If changes are made, we will update this page and, where necessary, notify registered users. We therefore recommend reviewing this page regularly.

What Information We Collect

b8visa collects two types of information to operate its services: information provided directly by you, and information collected automatically.

1.1 Personally Identifiable Information

The following information is collected during account registration and management:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Username and password (stored in encrypted form)

1.2 Financial Information

During deposit and withdrawal processes, we collect and verify mobile banking account numbers (bKash, Nagad, Rocket, or Upay). We do not store any card details or bank account information.

1.3 Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser name and version
• Time spent on the platform and pages visited
• Betting history and game activity
• Information collected through cookies and similar tracking technologies

Purpose of Data Collection

b8visa uses collected information only for the following legitimate purposes:

2.1 Service Operation

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Tracking VIP programme progress
• Providing customer support

2.2 Security and Fraud Prevention

We analyse your information to ensure the security of your account and transactions. Automated systems are used to detect suspicious activity, unauthorised login attempts, or fraud.

2.3 Legal Compliance

It is our policy obligation to retain certain information for age verification and identity confirmation. All active b8visa account holders must be 21 years of age or older.

2.4 Platform Improvement

By analysing user behaviour, we improve the quality of our services, add new features, and resolve technical issues. Personal identity is not revealed in this analysis.

Data Sharing and Disclosure

b8visa does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We use trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners receive only the information necessary to complete the specific service and may not use it for any other purpose.

3.2 Legal Authorities

If b8visa is required to disclose information to the relevant authorities as part of a court order or legal process, it will do so. In such cases, we will provide only the specific information requested.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new controlling entity. If such a change occurs, we will notify users in advance and the new entity will be bound to maintain the same privacy standards.

Data Retention and Security

4.1 Retention Period

Your information is retained for the entire period your account remains active and, after account closure, for as long as required by applicable legal obligations. Financial transaction records and identity verification information are kept in our systems for a specified period after account closure.

4.2 Security Measures

b8visa uses industry-standard security practices to keep your information safe:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Passwords are always stored in hashed and encrypted form — never in plain text
• Server access is strictly controlled and regular security audits are conducted
• Real-time monitoring is active to detect suspicious activity
• Access to sensitive information is restricted to authorised staff only

However, no system on the internet can guarantee 100% security. We therefore ask you to keep your login password confidential and to notify our support team immediately if you notice anything suspicious.

Cookies and Tracking Technology

The b8visa website uses cookies and similar technologies to operate properly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, save language preferences, and run the basic functions of the website.
• Functional Cookies: Used to remember your preferences and settings so you do not need to reconfigure them each time.
• Analytics Cookies: Collect website usage statistics to help improve platform performance.

5.2 Cookie Control

Cookies can be blocked or deleted through your browser settings. However, disabling essential cookies may cause some parts of the website to not work correctly and may disrupt the login process.

User Rights

As a registered user of b8visa, you have the following rights over your own information:

6.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to find out.

6.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request that it be corrected. Some changes may require identity verification.

6.3 Right to Close Your Account

You may request to close your account at any time. Upon closure, your information will be deleted except where retention is required by law. Any pending transactions should be completed before closing your account.

6.4 Right to Opt Out of Marketing Communications

To stop receiving promotional messages, newsletters, or offer-related communications, inform our support team. Essential service-related messages (such as transaction confirmations or security alerts) will continue to be sent.

Protection of Minors

b8visa's services are strictly for adults — only those aged 21 or above may open an account. We do not knowingly collect personal information from minors.

We verify age at registration and, in cases of doubt, additional verification is carried out via national ID. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

For more information on responsible gambling, please read our Responsible Gaming page, which details how to set limits, self-exclude, and access support.

Third-Party Links and Services

The b8visa platform may occasionally contain references to third-party services. These external services or websites have their own privacy policies and b8visa is not responsible for how they handle information.

Our game providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and others) operate their own technical infrastructure. Gaming data collected during game sessions may fall under their own privacy policies. However, financial transactions and account information remain under b8visa's control at all times.

Policy Changes

b8visa may update this privacy policy at any time. We will publish the new version on this page before changes take effect and the "Last Updated" date at the top of the page will be changed accordingly.

For significant changes, registered users will be notified by email or through the platform. Continued use of the service after changes have been made will be considered acceptance of the new policy.

If you have any questions about this policy or would like to know more about our services, you can visit our FAQ page or contact our support team directly.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, contact us through the channels below. We provide support in both Bengali and English.